Terms

 

 TERMS AND CONDITIONS OF USE

 

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS WEB SITE.

Privacy

We respect and are committed to protecting your privacy and this statement summarises what personal details we may collect from you when you use our Site and what we do with them. Any changes to our privacy policy will be posted on this page.

When you contact us we will use your email address for the purposes of administering your query or order and responding to you. The information we collect and hold depend upon the products and services you request from us and may include:

  • Information you provide us when you purchase goods or services. This information will include your name, address and contact details ; and
  • Information derived from communications between us and you.

We use the information we collect for the purpose disclosed at the time of collection. We will not publish your personal information and will not supply your personally identifying information to other companies or individuals unless required by law. We may, with your permission, send you information about our company and our products and services.

All of our credit card transactions are processed through the Payment Service Provider PAYPAL. We do not collect your credit/debit card details. Our reference is the Transaction ID that you receive after placing your order.

Return Policy

All Products sold are NON-RETURNABLE AND NON-REFUNDABLE.

  • IMPORTANT NOTE

We do not authorize returns based upon the natural features of the stone such as cracks, fissures, dents, scars on the surface and colour variances. We do our best to reproduce the colours of the product. However, this is not always possible as different browsers and computer screens reproduce colours differently and therefore the colours may differ.

Cancellation Policy

A cancellation fee of 50% will be imposed on all cancellation. There will be No Refund for the shipping cost. Cancellation can only be done when the Products has not been shipped. If you wish to cancel your order you must do it within 3 hours of your purchase by sending us an e-mail at sales@crystalfengshui.net to cancel your order.

Damaged Products

Products are inspected and properly packed for delivery; thus it is unlikely to be damaged. But if a product received is either damaged or wrongly shipped, you must immediately send us an e-mail within  24 HOURS of receipt of the product stating details of the damage or fault. Returns must be returned to the address provided by Crystalfengshui.net in order to be accepted. The damaged or faulty product must be returned to us within 7 days of receipt of the product. We will refund the original product price, delivery and other fees via the original method of payment.

Please ensure that you return the product with full tracking service and keep the necessary proof of return. In the event that the product goes missing in transit to us, we will deem that you have not returned the product to us.

Please allow up to 14 days for refund to be processed upon our receipt of product.

Product Information

All features, content, specifications, products and prices of products and services described or depicted on this Site  (www.crystalfengshui.net), are subject to change at any time without notice.

Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We do not warrant that product descriptions or other content of this Website are accurate, complete, reliable, current or error free.

 We make all reasonable efforts to accurately display the attributes of our products, including the applicable colours; however, the actual colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours. The inclusion of any products or services on this Web Site at a particular time does not imply or warrant that these products or services will be available at any time.

Sales & Payment Terms

Product availability is confirmed within the handling period of 48 hours after the order is received.

All payments are through PAYPAL, processed through Paypal’s secured server.

If we do not receive payment within 2 days, your order will be cancelled.

All prices on this website are in United States Dollars.

It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner. Anyone ordering products for delivery acknowledges they have reviewed the contents of their order and acknowledge that it contains acceptable and approved items for import into the country of destination/delivery. The buyer, solely, accepts the full risk of any items or package (or part thereof) being detained by customs for whatever reason , and acknowledges and agrees that they will not hold Crystalfengshui.net liable for such packages, for whatever reason, being unable to be delivered to their destination.

Any duties or taxes levied against packages shipped internationally are determined by Local Customs and Immigration agencies and are the responsibility of the recipient.